Shipping policy

Effective Date: 06-03-2026

At Vanashree Organics, we are committed to delivering your gardening essentials safely, quickly, and transparently. This Shipping Policy outlines our dispatch timelines, delivery estimates, shipping charges, and related conditions.

1. Order Processing & Dispatch

Orders are processed promptly after payment confirmation.

Dispatch timelines:

  • Orders are typically processed and dispatched within 24 hours (same day or next business day)
  • Dispatch may take slightly longer during peak seasons, high demand periods, or unforeseen operational delays
  • Customers are notified once orders are dispatched

We strive to prioritize urgent orders whenever possible.

2. Delivery Timelines

Estimated delivery time begins after dispatch:

  • Metro cities: 3–5 business days
  • Urban areas: 4–7 business days
  • Rural/remote locations: 6–10 business days

In areas where courier services are limited, delivery may be completed through India Post or alternate logistics partners.

Please note that delivery timelines are estimates and may vary due to weather, logistics constraints, holidays, or regional disruptions.

3. Shipping Partners

We collaborate with reliable logistics providers to ensure safe delivery, including:

  • Delhivery
  • Shiprocket / Shipping aggregators
  • India Post
  • Other regional courier partners

Courier selection is based on serviceability, speed, and delivery reliability.

4. Tracking Information

Once your order is dispatched:

  • A tracking number will be shared via email, SMS, or WhatsApp
  • Tracking details may take up to 24 hours to become active
  • In rare cases of reshipment due to courier issues, a new tracking number will be provided

5. Shipping Charges

  • Free shipping is available on orders above ₹499
  • Orders below this amount may incur standard shipping charges displayed at checkout

All charges are shown transparently before order confirmation.

6. Cash on Delivery (COD)

For COD orders:

  • A nominal COD handling charge of ₹[Insert Amount] may apply
  • COD availability depends on serviceability and order value

7. International Shipping

Currently, Vanashree Organics ships only within India. International shipping is not available at this time.

8. Address Changes

Customers may request address modifications:

  • Allowed before dispatch
  • Once dispatched, changes may not be possible due to courier limitations
  • We will assist wherever feasible prior to shipment departure

9. Delivery Delays & Exceptions

While we strive for timely delivery, delays may occur due to:

  • Weather disruptions
  • Courier operational issues
  • Public holidays
  • Natural calamities
  • Remote location constraints
  • Incorrect shipping information provided by customer

Vanashree Organics is not liable for delays caused by third-party logistics providers, but we actively assist customers in tracking and resolution.

10. Failed Delivery Attempts

If delivery fails due to incorrect address, unavailability, or refusal:

  • Courier may attempt redelivery
  • Additional shipping charges may apply for re-dispatch
  • Orders returned to origin may be processed as per our return policy

11. Damaged or Missing Shipments

If your order arrives damaged or incomplete:

  • Contact us within 48 hours of delivery
  • Provide unboxing photos/videos for verification
  • We will investigate and provide appropriate resolution

12. Contact Information

For shipping-related queries or support:

Vanashree Organics
📧 Email: support@vanashreeorganics.com
📞 Phone / WhatsApp: 9989831238