Privacy policy

Effective Date: 06-03-2026

Vanashree Organics is a brand operated by Sarvani Group.

This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit our website, place an order, contact us, or otherwise use our services.

1. Information We Collect

Depending on how you use our website and services, we may collect the following information.

Contact and identity information

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Order and transaction information

  • Products ordered
  • Order value
  • Payment status
  • Shipping and delivery information
  • Purchase and return history
  • Customer-support records

Payments are processed through available payment providers. We do not receive or store complete card, bank-account, or payment-authentication details when those details are handled directly by the payment provider.

Account information

If customer accounts are available, we may process account details, login-related information, saved addresses, and order history.

Communications

We may retain enquiries, complaints, product questions, feedback, and other communications sent through email, telephone, WhatsApp, contact forms, or customer-support services.

Device and usage information

Our website and its service providers may automatically collect:

  • IP address
  • Browser and device information
  • Referring pages
  • Website activity
  • Cookie identifiers
  • Approximate location derived from an IP address
  • Information about interactions with products, pages, and marketing

2. How We Use Personal Information

We may use personal information to:

  • Process and manage orders.
  • Arrange shipping and delivery.
  • Provide order, payment, dispatch, and tracking updates.
  • Respond to customer enquiries and support requests.
  • Process cancellations, replacements, returns, and refunds.
  • Detect and prevent fraud, misuse, and security incidents.
  • Maintain and improve our website and customer experience.
  • Measure website and marketing performance.
  • Send marketing communications where permitted.
  • Maintain business, tax, accounting, and transaction records.
  • Comply with applicable legal and regulatory requirements.
  • Establish, exercise, or defend legal rights.

3. How We Share Personal Information

We may share information where reasonably necessary with service providers that help operate the store, including:

  • Shopify and website-hosting providers
  • Payment providers
  • Fraud-prevention and transaction-security providers
  • Courier, shipping, delivery, and tracking providers
  • Customer-support and communication providers
  • Email, SMS, or WhatsApp service providers
  • Analytics and advertising providers
  • Review, search, cart, and other website-service providers
  • Professional advisers, accountants, or legal advisers
  • Government, regulatory, judicial, or law-enforcement authorities where required

These providers may process information according to their own privacy terms and applicable agreements.

We may also disclose information in connection with a business reorganisation, merger, sale, financing, or transfer of relevant business assets, subject to applicable requirements.

4. Shopify

Our online store is hosted and operated using Shopify. Shopify processes information required to provide storefront, checkout, payment, security, analytics, and related ecommerce services.

Shopify’s processing of personal information is governed by its applicable privacy terms and notices.

5. Cookies and Similar Technologies

Our website and its service providers may use cookies, pixels, local storage, and similar technologies to:

  • Keep the website and checkout functioning.
  • Remember preferences and session information.
  • Support security and fraud prevention.
  • Measure traffic and website performance.
  • Understand how visitors use the website.
  • Support advertising and marketing where enabled.

You may be able to control certain cookies through your browser or through any privacy controls made available on the website. Blocking essential cookies may prevent parts of the website or checkout from functioning correctly.

6. Marketing Communications

Where permitted, we may send product updates, offers, newsletters, or other marketing communications.

You may unsubscribe from marketing emails by using the unsubscribe option included in the message. You may also contact us to request that marketing communications stop.

Unsubscribing from marketing does not prevent necessary service messages relating to orders, payments, shipping, security, or customer support.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Complete transactions and provide customer service.
  • Maintain order, accounting, and tax records.
  • Resolve disputes.
  • Prevent fraud and misuse.
  • Meet legal and regulatory obligations.
  • Enforce applicable agreements and policies.

Retention periods may vary according to the type of information and the reason it is processed.

8. Data Security

We use reasonable administrative, operational, and technical measures intended to protect personal information.

However, no website, transmission method, or electronic-storage system can be guaranteed to be completely secure. Customers should avoid sending sensitive payment credentials through email, WhatsApp, or contact forms.

9. Your Choices and Rights

Subject to applicable law, you may be able to request:

  • Access to personal information held about you.
  • Correction of inaccurate information.
  • Deletion of eligible information.
  • Withdrawal of marketing consent.
  • Information about how your personal information is used.
  • Restriction of or objection to certain processing.

Some requests may be limited where information must be retained for transaction, fraud-prevention, accounting, tax, legal, or dispute-resolution purposes.

We may need to verify your identity before processing a privacy request.

10. Children’s Privacy

Our website and services are intended for adults who can enter into a purchase transaction.

We do not knowingly collect personal information directly from children for the purpose of allowing them to make purchases. If you believe a child has provided personal information without appropriate involvement from a parent or guardian, contact us so the matter can be reviewed.

11. External Links

Our website may contain links to third-party websites or services. Their privacy practices are controlled by their own policies, and Vanashree Organics is not responsible for the privacy practices of an external website.

12. Product Images and Natural Variation

Product images are provided to help customers identify products. Screen settings, photography, lighting, packaging updates, and reasonable natural variation may result in differences in colour, size, texture, or appearance.

This section does not limit any rights available where the wrong product is delivered or a product is damaged or defective.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, or applicable requirements change.

The current version will be published on this page with its effective date.

14. Governing Law

This Privacy Policy is governed by the laws of India. Any dispute will be subject to the jurisdiction of the courts in Hyderabad, Telangana, India, subject to applicable law.

15. Contact Information

For privacy questions or requests:

Vanashree Organics
A brand operated by Sarvani Group
2-89/HA/D-2706, Honer Aquantis, Tellapur Road,
Gopanpalle, Hyderabad, Rangareddy, Telangana – 500019, India.

Email: support@vanashreeorganics.com
Phone / WhatsApp: 9989831238

When submitting a privacy request, please describe the request clearly and provide enough information for us to identify the relevant customer or transaction record.