Refund policy
Effective Date: 06-03-2026
Vanashree Organics is a brand operated by Sarvani Group.
This policy explains when a return, replacement, refund, or cancellation may be available. By placing an order through our website, you agree to the terms below.
1. Return Eligibility
Return requests may be considered in the following circumstances:
- The wrong product was delivered.
- The product has a major manufacturing defect.
- The product was damaged during transit.
- One or more items are missing from the shipment.
Returns are not accepted for:
- Personal preference or change of mind.
- Minor variations in colour, size, texture, or appearance associated with gardening products.
- Damage caused by improper storage, use, handling, or care.
- Opened consumable products, including seeds or fertilizers, unless the product is defective or the wrong item was delivered.
- Clearance or non-returnable products identified as such on the relevant product page.
2. Proof Required
To review a return, replacement, damage, or missing-item request, customers must provide:
- The order number.
- Clear photographs of the package and product.
- An unboxing video, where available.
- A description of the problem.
- Photographs of the shipping label and outer packaging where the shipment is damaged or incomplete.
A request may not be approved if the information needed to verify the issue is not provided.
3. Time Limit for Requests
Return, replacement, damage, or missing-item requests must be submitted within 48 hours of delivery.
Requests made after this period may not be eligible for review.
4. Product Condition
If a return is approved:
- The product must be unused and in its original condition unless it arrived damaged or defective.
- Original packaging, labels, included parts, and accessories must be returned where applicable.
- A returned product may be inspected before a replacement or refund is approved.
- A product that does not meet the approved return conditions may be rejected.
Do not send a product back without receiving return instructions from us.
5. Available Resolutions
After reviewing an eligible request, Vanashree Organics may offer one of the following:
- A replacement product.
- Replacement of a missing item.
- A partial refund.
- A full refund.
The resolution will depend on the nature of the issue, the evidence provided, product availability, and the result of the review.
6. Refund Eligibility
A refund may be approved in circumstances including:
- A verified major manufacturing defect.
- Verified damage during transit.
- Delivery of the wrong product.
- A missing item that cannot be replaced.
- An eligible replacement being unavailable.
Refund eligibility is determined after the request and supporting information have been reviewed.
7. Refund Processing
When a refund is approved:
- A prepaid-order refund will be sent to the original payment method.
- Refund processing may take 5–10 business days, depending on the payment provider and bank.
- Original shipping charges may be non-refundable unless the return results from an error by Vanashree Organics or verified transit damage.
- The time taken for an approved refund to appear in the customer’s account is controlled by the relevant payment provider or bank.
8. Payment and Refund Method
All orders are prepaid and Cash on Delivery is not available. Approved refunds are returned to the original payment method.
9. Return Shipping
Where the return results from a verified error by Vanashree Organics, delivery of the wrong item, or verified transit damage, return shipping may be arranged or reimbursed according to the instructions provided by our support team.
If another type of return is expressly approved, the customer may be responsible for the return-shipping cost.
10. Order Cancellations
An order may be cancelled before dispatch by contacting customer support.
After dispatch, cancellation may not be possible. If a post-dispatch cancellation is accepted, applicable shipping or return-to-origin charges may be deducted from the refund.
11. Seeds and Gardening Results
Seed germination and plant growth can be affected by seed condition, climate, soil, storage, sowing method, watering, sunlight, pests, and ongoing care.
Vanashree Organics does not guarantee a uniform germination rate, plant-growth result, harvest, or gardening outcome.
Customers should follow the sowing, storage, and care information supplied with the product or displayed on the relevant product page.
12. Product Variations
Gardening products may have reasonable variations in colour, size, texture, weight, or appearance. Product images are provided to help identify the product, but screen settings, lighting, packaging updates, and natural variation can affect appearance.
A minor variation that does not affect the product’s identity or intended use is not treated as a defect.
13. Limitation of Liability
To the extent permitted by applicable law, Vanashree Organics is not responsible for gardening outcomes affected by environmental conditions, storage, sowing methods, watering, sunlight, pests, or customer care practices.
Nothing in this policy limits any customer right that cannot legally be excluded under applicable law.
14. Policy Updates
We may update this policy when our procedures or applicable requirements change. The current version will be published on this page with its effective date.
15. Governing Law
This policy is governed by the laws of India. Any dispute will be subject to the jurisdiction of the courts in Hyderabad, Telangana, India, subject to applicable law.
16. Contact Information
For return, replacement, refund, or cancellation assistance:
Vanashree Organics
A brand operated by Sarvani Group
2-89/HA/D-2706, Honer Aquantis, Tellapur Road,
Gopanpalle, Hyderabad, Rangareddy, Telangana – 500019, India.
Email: support@vanashreeorganics.com
Phone / WhatsApp: 9989831238
