Refund policy
Effective Date: 06-03-2026
At Vanashree Organics, we aim to provide reliable gardening solutions backed by quality checks and careful packaging. Due to the nature of organic gardening products, returns and refunds are subject to the following terms.
By placing an order on our website, you agree to this policy.
1. Return Eligibility
Returns are accepted only under limited circumstances, including:
- Wrong product delivered
- Major manufacturing defect
- Product damaged during transit
- Missing items in shipment
Returns are not accepted for:
- Personal preference or change of mind
- Minor variations in color, size, or texture (natural product variation)
- Improper usage or mishandling
- Opened consumable items such as seeds or fertilizers (unless defective)
- Clearance or non-returnable items marked on product pages
2. Mandatory Proof Requirement
To ensure fair resolution:
- Customers must provide clear unboxing photos or video
- Evidence should show sealed package opening and product condition
- Claims without valid proof may not be approved
3. Timeframe for Claims
- All return or refund requests must be raised within 48 hours of delivery
- Requests beyond this timeframe may not be eligible
4. Product Condition for Returns
If a return is approved:
- Product must be unused and in original condition
- All packaging, labels, and accessories must be intact
- Products failing inspection may be rejected and returned at customer expense
5. Replacement Policy
In eligible cases, Vanashree Organics may provide:
- Replacement product (preferred resolution)
- Partial refund
- Full refund (rare cases)
Resolution method is determined based on case evaluation.
6. Refund Eligibility
Refunds are approved only in exceptional cases such as:
- Major manufacturing defects
- Complete transit damage
- Wrong product delivery
- Unavailability of replacement
Vanashree Organics reserves the right to decide refund eligibility after verification.
7. Refund Processing
If approved:
- Refunds for prepaid orders will be processed to the original payment method
- Refund processing may take 5–10 business days depending on payment gateway timelines
- Shipping charges may be non-refundable unless error occurred from our side
8. Reverse Shipping
- In cases where the issue is verified as our error, reverse shipping may be arranged or reimbursed
- For voluntary returns (if permitted), customers may bear return shipping cost
9. Cancellation Policy
- Orders can be cancelled before dispatch
- Once dispatched, cancellation may not be possible
- If cancellation is approved post-dispatch, shipping and handling deductions may apply
10. Cash on Delivery (COD) Orders
- COD orders may require confirmation before dispatch
- Repeated refusal of COD deliveries may lead to restriction of COD service
- Refunds for COD orders (if approved) will be processed via bank transfer or store credit
11. Seed & Organic Product Disclaimer
Due to the natural nature of gardening products:
- Germination and plant growth depend on soil, climate, watering, and care practices
- Vanashree Organics does not guarantee uniform growth results
- Minor natural variations in organic products are normal and acceptable
12. Limitation of Liability
Vanashree Organics shall not be liable for:
- Indirect or consequential losses arising from product use
- Gardening outcomes influenced by environmental or care factors
- Delays caused by logistics providers or force majeure events
Our liability is limited to the product value purchased.
13. Policy Updates
We may update this policy periodically. Changes will be reflected on this page with an updated effective date. Continued use of our website constitutes acceptance of the revised policy.
14. Governing Law
This policy shall be governed by the laws of India. Any disputes shall fall under the jurisdiction of courts in [Insert City/State], India.
15. Contact Us
For return or refund assistance:
Vanashree Organics
Email: support@vanashreeorganics.com
Phone / WhatsApp: 9989831238
